How to Hire -  Membership Options:

Payment Instructions

HOW TO PAY FOR YOUR MEMBERSHIP, A HIRE FEE OR BOND:

Please pay by direct deposit into the following bank account:

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38-9008-0414110-00

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OR search for us in the registered payee search bar, under 'Waiheke Island Toy Library Incorporated'. 

Helpful Particulars/Code/References

• Your Member Name

• Hire, Bond, Membership, Reservation, Appointment or Late Fee?

• Any other relevant details

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Please pay your BOND as a separate transfer to your hire fee - thank you!

Some Important Additional Info..

• RESERVATIONS: Reserving the Bouncy Castle, a Party Pack, or Special Item? You can send an email directly to info.toylibrary@gmail.com with the details of your request (see your membership description for applicable fees for this service), & we will personally book what you need, for when you need it (availability dependent). Please remember that we are Volunteers for the most part, so you may not always get a reply the same day - but rest assured our emails are monitored, & we will get back to you when we can. We also charge a $10 booking fee for most reservations given this is an additional service to the regular library.

• SPECIAL APPOINTMENTS: we charge a $15 fee if you need to collect/return hires out of our regular fortnightly hours (we think it is important to start charging this as compensation to our volunteers for their extra time/petrol to meet you at the container). We will waive this fee at the Committee's discretion for larger hires such as the Bouncy Castle, or in special circumstances with advanced notice.

• HOLDS: Use this option for any toys not in the library when you are booking a click and collect, or that always seems to be on loan. Once it is returned, we will set it aside and let you know it is available to collect.

• RENEWALS: If you can't make it to the next open day, please renew your toys a few days before they are due! You will save yourself a late penalty - so we encourage members to do jump online & do this - but please note that anything with a Hold, is Reserved or part of our Party Range, & Special Hires are not renewable

• MISSING PIECES: this is a common fear for most of us parents, we get it - kids are not always going to take the same care & due diligence you would practice! We don't want you to stress if you lose a piece - but it does help us if you let us know ASAP if something is being returned with a toy, is damaged or lost for good. Just remember it is a volunteers time taken searching for it/updating the label so the next user is aware a piece is missing - and another kid that might be sad a set isn't complete. So just help us out with awesome communication - and if you can't find the piece within a month we might charge an appropriate piece replacement fee at the Committee's discretion.

• MISSING TOYS: If you have not returned a toy within two months of its due date, you will be charged a replacement fee for that toy. Regardless if you are a Helper Member, Committee Member, Non-Member or Regular Member. If you can't make our open days, just let us know - we aren't scary!​

• CORPORATE FEES: We charge a double rate for complex, public or corporate event bookings. 

• COMMUNITY SUPPORT: We structure our pricing so our library is accessible to the entire community, please get in contact with us to discuss a community services rate or reach out and ask how we can help you if you are need. 

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OK, ready?....

SIGN ME UP! This link takes you to our online membership form - we need your contact details even if you wish to stay a non-member/visitor.

Once you have filled out the form you should receive an automatic welcome email from us (check your spam) with instructions on how to log onto your new Toy Library profile (including your username and password) as well as some other handy tips on using our online system.

Please promptly deposit your appropriate membership/visitor fee (account details above), once cleared we can verify your profile & you can start using our online system for click & collect etc. If you signed up as a Non-Member for a special occasion that is a little bit down the track, your account will automatically sign you up for the next two weeks - don't worry, our team will manually change your visitor pass to your dates.

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AND LASTLY....all library users must take the time to read our TERMS & CONDITIONS. By ticking the box 'I accept Terms & Conditions', you are agreeing to abide by all of the terms and conditions set out by the Waiheke Toy Library.

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